Press Release

Rising health care benefit costs show no sign of abating globally, Willis Towers Watson survey finds

Latin America insurers report largest increase; European insurers, the smallest

May 10, 2017

ARLINGTON, VA, May 10, 2017 — The cost of employer-provided health care benefits around the globe continues to climb with little relief in sight, according to a survey of medical insurers by Willis Towers Watson (NASDAQ: WLTW), a leading global advisory, broking and solutions company. Insurers continue to blame the cost of hospital/inpatient and outpatient medical services, advanced medical technology, and the overuse and overprescribing of services as the primary factors for driving up costs.

The 2017 Willis Towers Watson Global Medical Trends Survey found that medical insurers globally are projecting the cost of health care benefits to rise 7.8% this year, an increase from 7.3% in 2016. The survey also revealed larger cost increases are projected in nearly all major regions. Latin America projects the largest increases, driven by very high rates of inflation in some countries. The Middle East and Africa region is also projecting large increases (9.8%). Europe continues to show the lowest level of increase. U.S. insurers project a 7.5% increase this year, slightly less than they experienced in 2016.

According to the study, the outlook for reining in costs in the near term is not optimistic. A majority of insurers in all regions except the Middle East and Africa expect higher or significantly higher medical trend costs over the next three years. Middle East and Africa insurers, however, are somewhat more optimistic, with only 53% expecting cost increases to remain about the same for future years.

Global medical trends: 2015 – 2017
  2015 2016 2017*
Global 7.5% 7.3% 7.8%
U.S. 8.8% 7.8% 7.5%
North America 8.4% 8.2% 8.6%
Asia Pacific 7.1% 7.7% 8.6%
Europe 5.0% 4.3% 4.5%
Latin America 12.5% 12.4% 11.5%
Middle East/Africa 9.0% 9.0% 9.8%

*Projected

“Controlling rising medical costs is without question a top priority for insurers and employers around the world,” said Cecil Hemingway co-head of Health and Benefits, Willis Towers Watson. “While progress is being made in some regions to stem costs, the vast majority of respondents continue to grapple with how to rein them in. And it’s not for a lack of effort or innovation. In fact, more employers are implementing both traditional and innovative approaches to managing rising costs.”

When asked for the most significant cost-driving factors outside the control of employers and vendors, nearly two-thirds (63%) cited the high cost of medical technology followed by providers’ profit motives (40%). Interestingly, three in four insurers (74%) ranked overuse of care due to medical practitioners recommending too many services as the most significant factor driving costs related to employee and provider behavior. More than half (54%) cited overuse of care due to employees seeking inappropriate care.

According to the survey, increasing numbers of employers are offering preventive care and empowering employees to take responsibility for their own health. Globally, four in 10 respondents (39%) offer well-being programs. In the U.S., three-quarters now offer these programs, while just about half of insurers in Europe offer them. These offerings are projected to grow — some significantly — in the next year, the survey noted.

Health promotion programs are also gaining traction. Nearly two in three respondents (65%) now offer personal health risk assessments with another 16% planning to do so next year. Second medical opinions are offered by 71% with another 11% planning to do so. Notably, nearly half (48%) of insurers offer lifestyle and health education programs, and these are expected to grow to nearly 65% next year.

“Well-being initiatives hold great promise for addressing non-communicable diseases as well as ones that arise from lifestyle choices such as smoking, poor eating habits and lack of regular exercise. While respondents’ health promotion programs continue to grow globally, we believe insurers can work more closely with employers to better understand employee population health risks and employees’ preferred ways of using them, while providing enhanced metrics and standardized reporting,” said Francis Coleman, head of Health and Benefits, Global Services and Solutions, Willis Towers Watson.

Other findings from the survey include:

  • Non-communicable diseases. Insurers worldwide report cancer (75%), cardiovascular disease (67%) and respiratory illness (40%) as the top three diseases. Respondents don’t expect the situation to change in the next five years.
  • Managing medical trend. Two-thirds (66%) use contracted networks, while 65% require preapproval for scheduled inpatient services to help manage costs. Nearly six in 10 (59%) place limits on certain medical services.
  • Managing stress. With concerns about employee stress continuing to rise, 61% of insurers globally now include treatment for mental health and stress in their standard medical insurance programs.

About the survey

The Willis Towers Watson Global Medical Trends Survey was conducted between October and November 2016, and reflects responses from 213 leading medical insurers operating in 79 countries.

About Willis Towers Watson

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.