The Journey to Something Better — The Life Cycle of Benefits Delivered Through Great Experiences

Highlights from Willis Towers Watson’s 2019 Preconference Workshop

June 5, 2019
| United States

Experts from Willis Towers Watson met with HR leaders from across the country to discuss important topics in the world of HR. From what’s on the horizon with regards to evolving health and benefits, to legislation, employee experience, and how to build a competitive advantage in an ever-changing industry.

If you missed the workshops or would like a refresher, view our individual session highlights below, and click here for the Q&A from our Lightning Round session. Be sure to also check out our first and second highlight reel videos.

Session 1: Creating superior employee experience through a reimagined digital approach

Against the backdrop of unprecedented regulatory, economic, societal and generational changes impacting HR and the benefits space, employee experience has taken center stage. While digital is one of the key levers to create superior experience, many organizations have failed to unlock its potential. This session, hosted by Peter Bendor-Samuel, CEO of Everest Group, identified the underlying causes and suggested a fundamentally different way to compose and leverage digital technologies to create a superior employee experience.


  • Peter Bendor-Samuel, CEO, Everest Group

Session 2: Will employers still offer health benefits ten years from now?

The state of our federal health care policy makes it tough for employers to keep up with the changing regulatory landscape. Attendees learned more about recent and anticipated regulatory and legislative changes, their impact on employer benefits and how to keep balance through it all.


  • John Barkett, Senior Director of Policy Affairs, Benefits Delivery and Administration, Willis Towers Watson
  • Scott Ramsay, Vice President, Benefits, Prudential

Session 3: Benefits delivery as an HR tool; why it’s much more than just simplifying administration

Simplifying administration is important, but employers can also deploy benefit delivery strategies that increase satisfaction and engagement by better meeting the diverse needs and expectations of your employees. Attendees during this session listened in on how an integrated, holistic benefit delivery approach combines actuarial and health care consulting and analytics, eligibility and enrollment administration, service center support and communication, ensuring long-term success and sustainability with evolving trends and employee needs.


  • Catherine O’Neill, Senior Director, Health & Benefits, Willis Towers Watson
  • Kathi Barton, Director, Benefits, The Kraft Heinz Company
  • Katherine Brune, SVP, Well-Being & Benefits, SunTrust Banks, Inc.
  • Sal Di Liberti, SVP, Benefits, Citizens Bank

Session 4: How will your employees navigate complex choice? Myth vs. reality

You’re interested in expanding the benefits you offer your employees but you worry they’ll be overwhelmed and won’t choose well. It turns out the opposite is true if you arm your employees with the tools they need to make smart decisions. During this session, attendees were provided real-life data showing how employees who have the right kind of support understand which benefits they should buy, leading to greater appreciation for the benefits their employer provides.


  • Alan J. Silver, ASA, MAAA, FCA, Senior Director, Health & Benefits, Willis Towers Watson
  • Gene LeSage, Manager of Benefits & Employee Development, Waupaca Foundry
  • Jim Pugh, Director of Human Resources, PlayCore
  • Deb Macchia, Executive Director, Global Benefits & Wellness Programs , ITT Corporation

Take a look at some of the questions asked by attendees asked throughout the workshop along with the responses of our experts.

Click to download our Lightning Round Q&A.