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Senior Living

Our mission is to help our clients provide residents with quality care, foster a rewarding and engaging atmosphere for employees, and ensure a safe environment for all.

  1. Operational excellence
  2. Analytics to drive better outcomes
  3. Extension of your risk management
  4. NOI Improvement

#TogetherHelpingSeniorsThrive

The senior living industry continues to expand to handle the growing demands of the marketplace. Among this optimism and activity, there are many challenges facing the industry. There are multiple issues that make maintaining superior quality of care a challenge for the industry. Attracting and retaining qualified staff is one of the critical problems that ultimately effects resident care. With high turnover levels and significant workforce development concerns, holistic solutions addressing employee engagement and rewards are needed.

Managing and mitigating resident falls, safe transportation of residents, and safe movement of residents within a community are only some of the issues that face the daily operations of a community. Broader issues exist as well. From ridesharing and active shooter risks to disaster and emergency preparedness, the senior living industry must turn its attention frequently to a risk landscape which continues to evolve.

2000
Year practice formed
$29bn
assets managed by the senior living center of excellence
340+
years of combined experience in senior living
400k+
units
200+
clients
Our clients represent
50%
of American Seniors Housing Association top owners
Our clients represent
48%
of American Seniors Housing Association top operators

Committed to the industry: We are where our clients are

Our senior living center of excellence is a national team bringing vast industry experience backed by the expansive solutions of a global company across the breadth of people, risk, and capital issues. We are truly passionate about the senior living industry contributing to advancing the knowledge, training, and education of stakeholders across the sector. We consistently partner with the industry and work together to bring solutions relevant to pressing issues in senior living. We also bring a connected perspective drawing on our expertise in human capital and benefits to manage and engage the senior living workforce. Our client-centric practice provides relevant solutions to the industry.

We help:

Arrows pointing to the right with text - Owners, Operators, Clinicians, Human Resources, Quality & Safety, Finance
Key stakeholders in the senior living industry that we serve

Service offerings

  1. Risk Financing and Placement Solutions

    Willis Towers Watson has exclusive partnerships with key senior living underwriters enabling structures that meet lender compliance hurdles. We provide customized policy forms and have developed creative solutions for punitive damage cover. Our solutions are enabled through proprietary analytics.

  2. Risk Control Services

    Willis Towers Watson brings customized risk and analytics (including workers compensation and property diagnostics) to reinforce our risk control audits. Additionally, we have developed industry-specific active shooter programs, security risk mitigation protocols, and compliance programs (e.g. OSHA, fleet safety/Department of Transportation).

  3. Clinical Risk Management Consulting

    Our practice has capabilities in completing clinical and operational reviews along with clinical risk assessments. Additionally, our team helps in executing policy/procedure reviews, incident reporting systems consulting, and general/professional liability diagnostics.

  4. Claim Advocacy

    Willis Towers Watson provides a set of solutions including claims management for general/professional liability, TPA and general counsel selection, claim reserve analysis and negotiation, internal coverage counsel reviews, and network security and cyber liability.

More information

Training and education

We provide a wide range of tailored educational programs, including webinars, seminars and roundtable discussions to inform our clients. Our extensive library of topics and our monthly webinar series developed by Willis Towers Watson senior living experts are available to clients.  


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