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Complaints & external dispute resolution

Should you have any cause for complaint about our services, please raise the matter in the first instance with your Willis Towers Watson advocate. Alternatively, you may contact our Complaints Officer on 02 9285 4000 or send an email to

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides independent financial services complaint resolution that is free to consumers.



Phone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

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