Willis Towers Watson Media

The future of financial services

How work is impacted by the connection and convergence of people and technology

We are now at the beginning of a fourth industrial revolution driven by technology that will transform the way we work and live. We believe in the coming years more jobs in financial institutions are at ‘high risk’ of automation than any other skilled industry. Financial institutions are and will continue to be top targets of cyberattacks, and fintech continues its powerful disruption of the industry; now supplemented by insurtech and regtech. All of these developments meet at the intersection of people and technology.

In this rapidly changing environment, financial institutions will have to adapt to a new future where lines will be blurred across sectors and industries and work will be deconstructed.

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