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Article | EX Insights

Looking to the future of employee experience: how do we drive and preserve value?

Our 12-part series will help you focus your time and energy on maximising the value of employee experience

Employee Engagement |Talent
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By Diana Dokotera , Angela Paul , Stephanie Rudbeck and Stephen Young | January 25, 2021

We’ll be exploring each of the 12 critical components of employee experience, and sharing our personal insights and lessons learned.

Our breakthrough research into what differentiates a high-performance employee experience (HPEX) reveals where organisations can focus their time and energy to have the greatest impact. Over the 12-part series, we'll be exploring each of the critical components of employee experience, and sharing our personal insights and lessons learned.

Those companies who had a strong employee experience tended to have stronger financials.”

Stephen Young
Global Practice Leader
Employee Insights

In this video discussion we're joined by Stephen Young, Global Practice Leader for Employee Insights, and Angela Paul, Head of Employee Research, who share their views on what employee experience (EX) is all about; they discuss its different components, how they drive value and reduce risk, and how this is all playing out in our new world. Watch our short discussion hosted by Diana Dokotera.

Looking to the future of employee experience

Watch Stephen Young, Global Practice Leader for Employee Insights, and Angela Paul, Head of Employee Research talk about employee experience.

Driving and preserving value through EX

In the discussion, Stephen talks about which components of EX drive the greatest value through increased revenue, sales and levels of customer satisfaction:

  1. Drive: are we innovating, ahead of the market, and focused on our customers?
  2. Inspiration: am I inspired by the purpose of our organisation?
  3. Growth: am I able to realise my career ambitions here?

The discussion also considers which components of EX preserve value through a focus on efficiency and productivity:

  1. Organisation: are we well set up, and is it quick and easy to get our work done?
  2. Support: do we have strong support in place through our line managers and teams?
  3. Inspiration: am I inspired by the purpose of our organisation?

Impact of COVID-19 on current and future EX

Angela talks about how EX has seen a lift from a year ago, which we might not necessarily expect to see given the impact of COVID-19 on our work lives. What's really interesting is where the lifts have been the greatest. Organisations which have focused on connecting their people to their purpose, making them feel included and enabling them to collaborate, have seen the greatest increases.

We should recognise the success of these organisations to listen to their people.”

Angela Paul
Director
Research & Innovation Centre, London

Looking ahead to 2021, we need to recognise the efforts and successes of 2020, and then turn our attention to really levelling up in the Work and Total Rewards pillars in Figure 4. Angela talks about how organisations can start to tackle this, and how this should be a particular focus in financial services where our research reveals more effort will be needed to achieve this.

If you would like to find out more or discuss any of the topics covered in this first edition, please connect with your Willis Towers Watson contact or reach out to the authors below.

Authors

Diana Dokotera
Analyst
Talent & Rewards

Diana works in Communication and Change management supporting the delivery of Pension and Benefits related communications as well as facilitating internal meetings that aid in business development. When she's not at work, Diana enjoys video editing and content creation.


Director
Research & Innovation Centre, London

Angela supports Willis Towers Watson Software users by helping to design off the shelf content, based on thorough research and statistical analyses of large scale employee survey data. Her goal is to ensure that survey content is based on the latest and most robust research evidence. When she is not working, Angela enjoys films with her sons, walks with her Bernese Mountain Dog, and a good chat with friends at book club.


Stephanie Rudbeck
Senior Director – Talent and Rewards

With over 20 years' experience, Stephanie partners with organisations across all sectors to design, develop and implement a wide range of talent management strategies, programmes and processes. Outside of work, she enjoys sunshine, travel and a good book – preferably at the same time!


Global Practice Leader
Employee Insights

Dr. Stephen Young is the Employee Insights Global Practice Leader for Willis Towers Watson. He has a PhD in business psychology, and 20 years experience advising the world's leading organisations. He spends most of his spare time with his kids, cycling, and supporting Arsenal Football Club.


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