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Employee Experience (EX)

We help you design and deliver a Talent Experience (TX) that drives a high-performing culture, empowers leadership and attracts the people your organization needs to be successful today and tomorrow.

The world is increasingly complex; businesses today face rapid technological change and fierce competition for talent that seeks meaning and purpose in work.

To attract, retain and engage the people that will drive your business forward, you need to define an employee experience that answers fundamental questions like:

  • Why are we here? Where do we want to go as a business?
  • What's it like to work here? How can we help our employees grow and progress?
  • Who do we impact? How are we making a difference to our customers and beyond?

Willis Towers Watson can help you understand, define and deliver your organization's employee experience - the heart of making your business stronger, delivering outstanding customer service and inspiring amazing people to work for you.

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What is employee experience?

We believe employee experience (EX) sits at the heart of delivering outstanding customer experience and superior business performance. But what is it exactly? At Willis Towers Watson, we define employee experience as the sum of the moments that matter in an employee's daily life in an organization.

Read: What is employee experience? >













Connecting the layers of employee experience

Our employee experience design thinking connects the many layers of the work experience. We put purpose at the center of your employee experience – it's the "power of why" that drives meaningful work. When all these layers work together with your purpose at its center and your culture as the environment – powered by your values – you transform your business, inspire people and drive business success.

How we partner with you to shape your employee experience

We work with you to shape your employee in three primary steps:

  1. Understand your current employee experience – using global and local insights, and working with senior stakeholders to measure current state and gain buy-in.
  2. Design your aspirational employee experience – creating the employee experience framework, which prioritizes the people strategy. Our experienced brand design team brings the employee experience to life
  3. Deliver the employee experience – activate people interventions and launch communication deliverables like an employee experience platform. Measure success through our TX Success Index to establish lasting benchmarking of progress.

Throughout the project, we apply agile methodology to the way we work, the way we think and the way we deliver. We know that the principles of Agile – collaborating with small efficient teams, focusing on tangible outputs by sprint and adapting and learning to deliver in a flexible way – make all the difference.

The bottom line

Willis Towers Watson is here to help you understand, design and deliver an inspiring employee experience – one that will drive your people and your business forward today and in the future.


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