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Benefits Delivery and Administration

Willis Towers Watson’s Benefits Delivery and Administration solutions empower employers, employees and retirees to better navigate the changing world of benefits. Our solutions combine benefit consulting expertise with outsourcing, co-sourcing and administration experience.

We work with you to tailor a comprehensive benefit solution to help your employees and retirees become more empowered and confident in their benefit decision making. 

Willis Towers Watson Benefits Delivery and Administration

Welcome to cutting-edge benefit delivery solutions brought to you by the experts at Willis Towers Watson. 

Our services include:


Our Individual Coverage HRA solution offers employers an effective alternative to the traditional way of providing health insurance to employees. Instead of offering a one-size fits all group plan, employers can now provide tax-free funding for all — or specific segments of their employees — to purchase health insurance that best meets their particular needs.

Health and welfare administration and outsourcing

Our health and welfare benefits administration technology and services make benefits simple to understand and easy to use. Our outsourcing solutions can be delivered within a traditional or marketplace environment, or a hybrid of the two, helping to ensure you have the capabilities needed to provide benefits that help your organization and employees to achieve goals.

Group marketplace health and welfare benefit delivery solutions

Our benefit solutions for midsize organizations, delivered in a marketplace environment, help employers to offer a range of products and plan types. Employees benefit from meaningful choice and the ability to select a portfolio of products and plans that fits their unique needs and situation.

Retiree health solutions

Our retiree health solutions enable employers and plan sponsors to honor their commitments to retirees while reducing long-term financial liabilities and administrative burden.

Benefits Accounts

Our Benefits Accounts solution empowers employees and retirees to make their own decisions about how to use their benefit dollars through flexible, tax-advantaged medical spending and savings accounts, including health savings accounts, flexible spending accounts and health reimbursement arrangements.

The benefit offering we craft together will be aligned with your needs and goals, the unique characteristics of your workforce and your budgetary directives.

Our Benefits Administration and Outsourcing solutions offer:

  • A user-centered approach that delivers a personalized journey for employers, employees and retirees, with flexible offerings that meet their needs and evolve as they do
  • A highly efficient benefits administration process
  • A robust offering of health, wealth, protection and lifestyle benefits designed to meet diverse needs and preferences
  • Access to both intuitive technology and real-world human expertise from trained professionals — resources that help ensure optimal benefit choices based on on preferences and needs
  • Wholly-owned and integrated solutions for companies of all sizes

Employers who work with us benefit from:

  • Deep benefit consulting and outsourcing experience
  • Industry-leading experience operating benefit marketplaces for active employees and retirees
  • A long-standing commitment demonstrated by our investments in creating a complete, end-to-end benefit delivery experience

We can help you reduce your administrative burden, rein in skyrocketing benefit costs, keep your promises to retirees, attract great talent, and better engage and retain your workforce. Contact us

Learn more about Willis Towers Watson's Benefits Administration and Outsourcing solutions today. Contact your Willis Towers Watson representative or email us at

Please note:

  • Benefits Accounts services are provided by Acclaris, Inc.
  • Benefits Outsourcing services are provided by Towers Watson Delaware, Inc.
  • Group Marketplace services are provided by various entities including Towers Watson Delaware, Inc. and/or its corporate affiliates depending on your location and other factors. Additional information is available upon request.
  • Retiree Health Solutions are provided by Extend Health, Inc., and all insurance is offered through Extend Insurance Services, LLC. Note: Extend Insurance Services, LLC is changing its d/b/a from Towers Watson's OneExchange to Via Benefits Insurance Services.

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