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Press Release

Willis Towers Watson honored for sustained excellence in outsourcing for 10th consecutive year

Willis Towers Watson named to International Association of Outsourcing Professionals’ Global Outsourcing 100®

Benefits Administration and Outsourcing Solutions

April 20, 2021

ARLINGTON, VA, April 20, 2021 — Willis Towers Watson (NASDAQ: WLTW), a leading global advisory, broking and solutions company, has been named to the 2021 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP). This marks the 10th year Willis Towers Watson has been recognized as one of the best outsourcing providers and advisors in the world.

Willis Towers Watson’s Benefits Outsourcing offers solutions for health and welfare and pension administration and technology to help employers provide a better benefit experience for their employees and retirees. The user-centered approach provides a personalized journey to help employers, employees and retirees navigate the increasingly complex benefits world. The flexible offerings can be delivered within either a traditional or a marketplace environment, or a hybrid of the two.

“We are proud to be recognized for a decade by the IAOP,” said Jason Dalbec, managing director, Benefits Delivery and Administration, Willis Towers Watson. “We see this as a testament to our steadfast commitment to bringing innovative solutions and best-in-class service to our clients around the world.”

Global Outsourcing 100 entrants are judged based on a rigorous scoring methodology that evaluates the excellence of their service delivery; continued innovation to add value for customers; corporate social responsibility measures; and size and growth of their revenue, employees and global presence. Client testimonials are a crucial component in determining the IAOP’s Global Outsourcing 100 list.

For 2021, IAOP has recognized Willis Towers Watson in the categories of Top Customer References, Awards and Certifications, and Programs for Corporate Social Responsibility as well as recognized the company for Sustained Excellence. Additional highlights of Willis Towers Watson’s entry include:

  • Commitment to social responsibility as demonstrated by participation in the Insurance Development Forum, a public/private partnership leveraging insurance to build greater resilience and protection for people and communities in areas vulnerable to natural disasters
  • Prior recognition of excellence for outsourcing services from the Everest Group in Health & Welfare Benefits Administration Outsourcing Market Report and the IAOP Global Outsourcing 100
  • Exceptional customer testimonials highlighting the value of the partnership, comprehensive scope of services and exceptional service quality

“Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models, are scrutinizing their providers very closely, which is why choosing the right partners is more important than ever,” said Debi Hamill, IAOP CEO. “The Global Outsourcing 100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships. We’re proud to recognize Willis Towers Watson for being among these companies this year.”

About IAOP

IAOP is the global association that brings together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit

About the Global Outsourcing 100

As the global, standard-setting association and advocate for outsourcing professionals and the organizations they support, IAOP annually produces subsequent research to help companies in their outsourcing decisions. The Global Outsourcing 100, in its 13th year, is IAOP’s annual listing of the world’s best outsourcing service providers.

About Willis Towers Watson

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential.

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