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Employers take action to improve access to quality, affordable health care

Integrated Wellbeing
N/A

May 8, 2019

An increasing number of employers intend to provide their workforce with better access to high-quality and cost-effective health care by embracing a myriad of solutions such as high-performance networks, centers of excellence, onsite or near-site health centers, and accountable care organizations

ARLINGTON, VA, May 8, 2019 — An increasing number of employers intend to provide their workforce with better access to high-quality and cost-effective health care by embracing a myriad of solutions such as high-performance networks, centers of excellence, onsite or near-site health centers, and accountable care organizations. Nearly one-half (45%) of employers say they intend to adopt these types of solutions by 2021, compared to just 32% that have already done so, according to research from leading global advisory, broking and solutions company Willis Towers Watson’s (NASDAQ: WLTW) Health Care Access and Delivery Survey.

Notably, the survey also uncovered employers’ top concerns around delivering high-quality, comprehensive health care to their workforce and found they’re most concerned about inadequate access to mental health services (54%) and substance abuse treatment (47%).

"Employers understand the key to better care and a healthier workforce is to focus squarely on quality and a better patient experience, supported by provider contracting that aligns with financial incentives,” said Mark Hope, national health plan relations leader at Willis Towers Watson. “To bring about this meaningful change, companies are seeking innovative solutions like care navigation and high-quality, efficient networks. This drive to try new models has the potential to deliver lower costs and, more importantly, make a difference in the lives of their workers and their families.”

Help employees find high-quality care without the high cost

Top of mind for many employers is to ensure their workforce can weed through the historically broad set of network providers to identify quality practitioners. To address this barrier, more companies are expanding the use of high-performance networks (HPNs) and centers of excellence (COEs). These solutions offer a narer set of health care providers and facilities with proven track records of offering high-quality care at a competitive cost.

By 2020, 80% of respondents plan to include COEs within a health plan — up from 51% in 2018. While nearly two-thirds (65%) of respondents plan to include HPNs — more than double the number of employers (28%) that had HPNs incorporated into their plan last year. Employers ranked quality of care as the most important feature when deciding to leverage HPNs (54%) and COEs (66%). On the other hand, a surprisingly low 20% of those surveyed ranked cost savings as the most important feature for considering an HPN.

“The challenge is more than offering the right network. Rather, it’s to help patients find the right provider at the right time, to render a well-coordinated, highly effective care experience,” continued Hope.

Make care accessible, no matter where employees are based

In many cases, employers are taking matters into their own hands by offering onsite and near-site health centers as a solution not only to improve employee access to quality, convenient health care services but also to boost workplace productivity. Nearly four in 10 employers (38%) are considering opening a health center at their workplace location to provide preventive, primary and urgent care by 2020 — a jump from the 26% that offer this today. Further, just over one in four employers (26%) plan to offer near-site health centers by 2020 — an even greater jump from the 8% that offer this today.

Employers are also expanding the types of care offered at health centers, adding mental health services, such as behavioral health counseling, in the next few years. Roughly half indicate they will offer onsite or near-site mental health services through the vendor managing the health center or through a community provider by 2020.

This desire to bring health care services directly to employees is paying off. Of the employers that offer an onsite or near-site health center, 87% indicated they had succeeded in improving employee access to convenient health care services, while 81% touted enhancing employee productivity and bringing absenteeism under control. Further, 84% of employers with health centers made good in delivering and promoting preventive health screening and services, getting ahead of medical issues through early detection and by instilling healthy habits.

“Employers want to establish solutions that improve the value of health care for employees,” said Kara Speer, national onsite health leader, Health and Benefits, Willis Towers Watson. “Onsite and near-site health centers can play a role in this not only by the care delivered within the walls of the center but also by improving the health outcomes resulting from referrals to high-performing providers and COEs in the community.”

About the survey

The Willis Towers Watson Health Care Access and Delivery Survey was completed in October 2018 by 255 U.S. employers that identify as either private, publicly traded or government/nonprofit companies. The respondents collectively employ 4.2 million employees and operate in all major industry sectors. Employer size ranged from at least 100 to more than 25,000 employees.

About Willis Towers Watson

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for gth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential.

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