Skip to main content

Enrich Experience

Navigating approaches to wellbeing

Health and Benefits|Inclusion and Diversity|Total Rewards|Bienestar integral

February 10, 2021

Day 3: Virtual Conference Recordings

As the link between benefits personalization and employee experience grows, benefit leaders from high-performing organizations share the strategies and tools they deployed to help employees find and use programs personally relevant to them and their families.


Speakers: Kathryn Rider, U.S. Director of Employee Benefits
Mary Burnett, Well-being Senior Manager

Cigna is a global health service company dedicated to providing whole-person services and solutions. The organization will share details about its defining wellbeing strategy of meeting employees where they are and helping guide them through resources to boost their health and wellbeing. We explore how research, population surveys, wellness champion network polling and empathetic interviews helped gather feedback on existing available resources. We also examine how Cigna deployed the Benefit Navigator role they use with their clients for their own employees. This role is a client service partner customized to their population in key locations, which underscores Cigna's commitment to personalizing the experience to a diverse workforce.

Moderated by: Rachael McCann, Willis Towers Watson


View Replay
General Dynamics

Speaker: Bob Restivo, Director of Benefit Strategy

By focusing on flexible and adaptable approaches to communicating with and engaging employees, General Dynamics has built a wellbeing approach driven by listening to employee input, understanding their culture and committing to making benefits and wellbeing resources easy for employees to navigate.

We will meet our employees where they are – in the moments that matter to them in their lives.”

Bob Restivo,
Director of Corporate Benefit Programs, General Dynamics

We explore the General Dynamics story, which focuses on their most important asset – their employees. General Dynamics’ approach was intended to personalize benefits to different employees, and express that the company cares about them and their families.

Moderated by: Siobhan O'Shea, Willis Towers Watson


View Replay
CNA Financial

Speakers: Rebecca Smrz, Benefits Director

CNA expanded its wellbeing strategy from a physical and financial focus to incorporate emotional and social wellbeing, while shifting the culture to focus more on their people. They asked important questions like, “How can we support employees more?” and “How can we do better, especially during a global pandemic?” The CNA Benefits Information site allows employees and dependents to easily access relevant and current benefits information, and highlights programs that meet employees’ unique needs.

Moderated by: Rick Sherwood, Willis Towers Watson


View Replay
Enrich Experience - Navigating approaches to wellbeing


Senior Director, Health and Benefits,
NA Inclusion and Diversity Leader

Siobhan O'Shea
Communication and Change Management Practice

Rick Sherwood
Client Management Group Leader, Greater Chicago

Contact Us

Related Capabilities