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Survey Report

Flexible work arrangements

2019/2020 Global Benefits Attitudes Survey Findings

Health and Benefits|Inclusion and Diversity|Retirement|Talent|Total Rewards|Wellbeing
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February 26, 2020

Employees report more positive views around their work/life balance and greater engagement with their jobs when they can work more flexibly.

Today the employment deal is evolving to encompass a broader range of employee benefits. This means going beyond traditional benefits and including voluntary benefits, workplace perks, onsite benefits and services, and enhanced policies on flexible working. These programs not only enhance perceptions of the employment deal but also allow employees to better manage their work/life balance. Our research highlights the importance of such a broader deal to employees.

Employees report significantly more positive views around their work/life balance and greater engagement with their jobs when they can work more flexibly (i.e., work from home, flexible work hours) more often (Figure 17). The value employees place on this flexibility is also evident in a greater willingness to stay with their employer.

Employees report significantly more positive views around their work/life balance and greater engagement with their jobs when they can work more flexibly (i.e., work from home, flexible work hours) more often.
Figure 17. The benefits of work flexibility

For many employers, the desire to help employees better manage their work/life balance and to cater to a broader range of employee wants and needs is leading them to consider providing expanded workplace facilities and services. These onsite and near-site services could include support for childcare (e.g., onsite or nearby facilities, access to preferred providers, ability to bring your child to work in an emergency), support for an older family member (e.g., counselling, access to preferred providers, backup elder care services), or access to onsite or nearby medical facilities. These services may be provided alongside an expanded list of workplace perks.

For many employers, the desire to help employees better manage their work/life balance and to cater to a broader range of employee wants and needs is leading them to consider providing expanded workplace facilities and services.

The provision of these benefits has a clear impact on benefits appreciation, retention and work engagement for U.S. employees (Figure 18). And the uplift in benefits appreciation may not just be among those employees who take advantage of these benefits. Such visible support may also be a signal to the wider workforce of the employer’s commitment to its employees, leading to greater worker appreciation.

For employers offering childcare, support for an older family member or access to an onsite or nearby medical facility, we saw a higher number of respondents agreeing to employer appreciation, retention and work engagement.
Figure 18. The role of onsite/near-site services (U.S. data)
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