Identifying the factors that make a high-performance employee experience (HPEX)
The world’s leading organizations are increasingly focusing on employee experience (EX). The fundamental belief is that EX sits at the heart of delivering an exceptional customer experience and in theory at least, superior financial performance. But to date there has been a lack of robust definition of EX, or any reliable research to identify how it relates to organizational performance. So, we set out to do two things: first, develop an evidence-based model of EX, which identifies the factors that matter the most; and second, establish whether EX is predictive of business performance.
Download this report, Identifying the factors that make a high-performance employee experience (HPEX), to learn:
- The fundamentals of EX
- The factors of EX that characterize successful companies
- The link between EX and financial performance
- How you can achieve success
With our breakthrough analysis, organizations can gain a true assessment of their employee experience, establish priorities for change and set a path forward. As a result, they can elevate their human capital strategy and connect superior employee experience with stronger organizational performance.Stephen Young | Global Practice Leader, Employee Insights
Patrick Kulesa, Ph.D., is a member of the advanced analytics group within Willis Towers Watson’s Research & Innovation Center. He oversees a group that manages Willis Towers Watson’s database of benchmarks on employee opinion, leading a team of data analysts in the U.S., Europe, and Asia Pacific.
He has a Ph.D. in social psychology from Northwestern University and over 20 years of consulting experience. Patrick’s research has been published in trade industry and academic outlets, and is featured at major psychological, human resource, and industry conferences.