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Complaints


Should you have any cause for complaint about our services please raise the matter in the first instance with your Client Servicer. Alternatively, you may contact our Compliance Officer at: PO Box 369, Auckland 1140 or by Freephone (0508) 945 547 .

Willis New Zealand Limited have a formal complaints process and will investigate your concerns promptly and fairly.

Willis New Zealand Limited are is a member of Financial Services Complaints Limited (“FSCL”); a free, independent dispute resolution scheme.

If we have been unable to satisfy your complaint, you can contact FSCL by emailing complaints@fscl.org.nz, calling Freephone (0800) 347 257 or by post to Financial Services Complaints Limited, PO Box 5967, Wellington, 6140. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz.