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Companies increasing focus on employees’ emotional and financial wellbeing, Willis Towers Watson study finds

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November 21, 2018

Companies in India are beginning to take a more holistic view of employee health and wellness, going beyond physical well-being to include emotional and financial, according to the India Health and Well-Being Study 2018 released by Willis Towers Watson (NASDAQ:WLTW), the leading global advisory, broking and solutions company.

New Delhi, 21 November 2018 —Companies in India are beginning to take a more holistic view of employee health and wellness, going beyond physical wellbeing to include emotional and financial, according to the India Health and Wellbeing Study 2018 released by Willis Towers Watson (NASDAQ:WLTW), the leading global advisory, broking and solutions company.

While a majority 66% of employers have already taken, or will take steps in the next three years to develop a mental health strategy, 59% are planning to offer programmes to support chronic behavioural health conditions; currently offered by only 8% of employers. Similarly, 63% already have or are developing a strategy to improve financial wellbeing and 13% are considering it in three years’ time. Towards this, 50% companies are planning to deliver customised or personalised messages to help improve financial planning as compared to only 6% today (See Annexure 1).

All round steps being taken, including family outreach, but an overarching health and wellness strategy is largely missing

The study found that in 2018, over 80% of the organisations have taken at least one action in the following areas - health risks or condition management; weight management, physical activity and nutrition; and, managing employee stress and mental health. While 61% have taken at least one action to improve the financial wellbeing of employees in 2018, it is a concern that almost half of the surveyed organisations still do not have a formally articulated health and wellbeing strategy.

Rohit Jain, Head of India, Willis Towers Watson said, “It is immensely encouraging to observe this increased focus on employee health and wellness. However, to translate this into all round wellbeing, enhanced productivity, and ultimately improved financial performance, companies must develop a coherent and holistic health and wellness strategy encompassing all four aspects – physical, emotional, financial, and family.”

Drawing attention to another interesting finding, Mr Jain added, “The number of employers recognising the role of family in the overall wellbeing of an employee and in turn their productivity, is noteworthy. It is heartening to see that almost one in four organisations are beginning to engage the employees’ family in one way or another.”

Some of the initiatives include inviting family members to participate in various programmes and activities (27%) organised by the companies; focussing communication to reach/involve family members (24%); and, redesigning employee assistance programmes to better address emotional and financial wellbeing for employees and dependents (44%).

Major challenges and top lifestyle concerns

Companies in India identified rising benefits cost and the lack of actionable data, appropriate technology, and employee engagement as the top four challenges in delivering health and wellbeing programmes.

Top challenges Response
Rising benefit costs 59%
Lack of data to measure plan outcomes or changes in member behaviour 49%
Lack of appropriate technology solution to deliver health and wellbeing programmes 42%
Lack of employee engagement with health and wellbeing programmes 40%

Furthermore, employers ranked lack of physical activity (62%), and stress (55%) as top concerns about their employees’ lifestyle (See Annexure 2), followed by obesity (43%), poor financial wellbeing (27%) and tobacco use (25%).

Although tobacco use was identified as a lifestyle concern by 25% of the employers, organisational initiatives are more prohibitive than interventional, with only 8% of companies currently offering tobacco cessation programmes.

Companies moving towards segmentation and increasingly embracing technology

Organisations are gradually moving away from one size fits all, evolving a more segmented and targeted approach with 60% of organisations planning to target individuals based on their health risks by 2021.

Technology is also being increasingly leveraged. One in three organisations already have a formal technology strategy in place and a similar number have developed a dedicated portal as a hub for health and wellbeing programmes. Over the next three years, 67% of the companies will be using web and mobile-based lifestyle behaviour coaching programmes and 58% will be sponsoring the use of wearable devices for tracking physical activity or nutrition.

Effective and tailored communications key for success

The study also found that although 82% of the organisations have started to provide regular communication that encourages employee safety and wellbeing, two in five say poor employee understanding is a barrier.

Sudesh Shetty, Head of Health & Benefits, Willis Towers Watson India Insurance Brokers said, “Organisations must realise that an effective communication strategy that is segmented, creative, multi-channel and sustained over a campaign period is absolutely critical for employee participation, engagement, and eventually the success of any health and wellbeing strategy.”

About the survey

Willis Towers Watson India conducted the 2018 India Health and Wellbeing study with an aim to explore the strategies and tactics used by organisations in India to address employee health and wellbeing. The study was conducted during June to August 2018 and polled over 100 organisations and senior HR leaders from multiple sectors.

About Willis Towers Watson

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for gth. With roots dating to 1828, Willis Towers Watson has over 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimise benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.


Annexure 1:

Figure 1: Steps organisations have taken to manage employee stress and mental health, and improve the financial wellbeing of employees

Offered in 2018 Planning for 2019 Considering for 2020 or 2021
Develop a stress or mental health strategy 29% 37% 17%
Offer programmes to support chronic behavioural health conditions 8% 29% 30%
Include financial wellbeing as a key part of overall employee wellbeing strategy 38% 25% 13%
Have set specific metrics and objectives for company wide financial wellbeing strategy 18% 21% 23%
Deliver customised or personalised messages to help improve financial wellbeing 6% 20% 30%

Annexure 2:

Employers are most concerned about their employees’ lack of physical activity and stress

lack of physical activity and stress

Source: 2018 India Health and Wellbeing Survey

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