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Press Release

Willis Re survey finds COVID-19 fuels cyber losses

Insurance Consulting and Technology
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September 23, 2020

The 2020 Cyber Risk Outlook Survey explores how today’s pandemic risk is influencing cyber risk and cyberinsurance.

LONDON, 23 September 2020 – Risk professionals believe the overall level of cyber attacks will increase as a result of COVID-19. Of nearly 1,000 respondents to Willis Re’s 2020 Cyber Risk Outlook survey, 86% believe frequency will increase, and 54% believe severity will rise, according to the annual, global survey by the reinsurance division of Willis Towers Watson, a leading global advisory, broking and solutions company (NASDAQ:WLTW).

The respondents, a cross-section of the risk management, claims, underwriting, legal, broking, and analytics communities of 56 countries, believe the cause of losses will be divided almost evenly between data breach, ransomware, and business interruption. About 32% of respondents believe BI is the most likely source of loss, up from just 10% before the pandemic, as awareness of the coverage class has soared during the COVID-19 crisis. Data breach fell as the anticipated leading cause of loss, from 53% to 33% of respondents.

The forecast rise in post-COVID-19 losses may be a result of the sudden, wide-scale transition to remote working, since the shift has increased the cyber vulnerability of many businesses. Views on the perceived increase in frequency vary little by geography, but 68% of Asia-Pacific respondents predict a rise in severity, compared to only 37% of European risk specialists.

Expectation of a catastrophic cyber event leading to claims of $10 billion or more has increased since the pandemic. Before COVID-19, only 13% of respondents stated such an event was “likely” during the next five years. Today a third of respondents believe a $10 billion+ loss event is at least a five-year event. The concern is greatest in Asia-Pacific, where half of respondents see this potential frequency for cyber catastrophes.

…risk professionals around the world believe that the pandemic has increased cyber risk, in some cases dramatically.”

Mark Synnott,             
Global Cyber Practice Leader, Willis Re

Mark Synnott, Global Cyber Practice Leader, Willis Re, said: “This year’s survey shows quite clearly that risk professionals around the world believe that the pandemic has increased cyber risk, in some cases dramatically. They expect the insurance industry to respond, but unfortunately not in the way we might hope. While three quarters of the people we surveyed think demand for cyber cover will increase post-COVID-19, only 45% think supply will increase, which perhaps explains why three-quarters think the cost of cover will rise. The insurance industry has some work to do to ensure these expectations are not met!”

The complete report is available for download here.

Established in 2017, Willis Re’s Cyber Risk Outlook survey runs annually to monitor the insurance industry’s perception of silent cyber risk.

About Willis Re

One of the world's leading reinsurance brokers, Willis Re is known for its world-class analytics capabilities, which it combines with its reinsurance expertise in a seamless, integrated offering that can help clients increase the value of their businesses. Willis Re serves the risk management and risk transfer needs of a diverse, global client base that includes all of the world's top insurance and reinsurance carriers as well as national catastrophe schemes in many countries around the world. The broker's global team of experts offers services and advice that can help clients make better reinsurance decisions and negotiate optimum terms.

About Willis Towers Watson

Willis Towers Watson (NASDAQ:WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has over 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential.

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