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Infographic: Empowering managers to elevate the employee experience during COVID-19

Key findings from the Talent Implications Survey

Talent|Total Rewards|Wellbeing
COVID 19 Coronavirus

June 18, 2020

In April of 2020, we looked at how demands on managers are evolving in response to the pandemic. Findings reveal 4 ways managers can power the employee experience in times of uncertainty.
In April of 2020, we looked at how demands on managers are evolving in response to the pandemic. Findings reveal 4 ways managers can power the employee experience in times of uncertainty.

Empowering managers to elevate the employee experience during COVID-19

Employee Safety

Layoffs and job security

  • 20% employers have implemented layoffs,
  • 30% planning or considering doing so

A Remote Workforce

  • Over half have more than 75% of their workforce working remotely
  • 59% indicate working from home policies are likely to remain post COVID-19

68% are helping employees manage higher than normal levels of stress

53% are helping employees maintain resiliency

How are managers performing?

  • 81% of employers say managers are effective at checking in with team members frequently

But barely half view them as effective in:

  • 50% Soliciting employees’ suggestions about how to better organize and execute work
  • 49% Demonstrating exemplary communication skills
  • 49% Making expectations explicit

How are employers supporting managers?

  • 92% Provide tools, technology and resources to work from home productively
  • 89% Putting measures in place to ensure people feel supported
  • 88% Removing obstacles to getting work done efficiently
  • 76% Providing tips on managing a remote workforce

There’s more to do around manager training and development

  • 48% train on leading virtual teams
  • Only 24% increased development opportunities

And they don’t have listening strategies in place to support managers

  • 31% conduct employee surveys
  • 13% conduct focus groups

4 steps to empowering managers

  1. Build a listening strategy that addresses manager needs and employee concerns.
  2. Provide training to help build resilience, emotional intelligence and support new ways of workings
  3. Prioritize communications and use of tools, including video conferencing and team collaboration platforms
  4. Provide training on safety protocols, wellbeing resources and program changes

Source: 2020 COVID-19 Employee Survey: Talent Implications
Based on responses from 201 organizations representing 2.5 million employees in North America. Survey fielded April 13 – 15, 2020.

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Willis Towers Watson’s evidence-based model of employee experience (EX) identifies the factors of EX that characterize successful companies and establishes EX as a predictor of business performance.

 

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