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Retail, leisure and hospitality COVID-19 webinar 7 April Q&A

Aerospace|Future of Work|Wellbeing|Risk Management Consulting
COVID 19 Coronavirus

April 30, 2020

Following our recent webinar, we had several questions from attendees.

This Q&A provides general advice from a risk management perspective. Every business is different, so please speak to your broker or risk advisor for specific advice around your business.

What are the key points to remember for business continuity and crisis management during this crisis?

Ensure your business continuity plans truly reflect, and can deliver, the needs of your business.

Review your business impact analysis. Check that your plans will actually work by carrying out testing.

Talk to your suppliers. You’ll need to make sure your supply chain has the capability to supply you when you need it. Make sure your key suppliers know what you expect of them when you come to recover your business: you don’t want to find yourselves ready to reopen, but without the stock or staff capacity to do so.

Are there any specific second crisis events to look out for?

People are working in a different way and businesses are operating at risk. However, these new ways of working present opportunities for those so inclined.  Ensure your controls remain effective and try to spread the load for your crisis management team – having primary, secondary and tertiary members of the crisis management team is ideal.

Do businesses have to change cleaning products?

The current Government guidelines say that you don’t have to change your cleaning product.1

But it’s important to keep up with government guidelines in case anything changes.

Can businesses use non-serviced lifting equipment if it can’t be serviced during the crisis?

No. We would advise against using anything that hasn’t been properly serviced.

Isolate any equipment until it can be serviced, particularly when it relates to certificates of thorough examination.

Isolate any equipment until it can be serviced, particularly when it relates to certificates of thorough examination.

If you deem the use of the equipment to be critical, we’d recommend you seek specific risk management advice on the control measures associated with that. You should also contact the competent person who issued the certificate and liaise with them.

Should businesses document the home-working self-assessments?

We would advise that you ask individuals who are now working at home for significant periods of time to do a home-working self-assessment.

People are going to be working in an environment where they could potentially hurt themselves. You need to minimise the risk and document that you’ve done as much as possible.

Visit our COVID-19 coronavirus content hub to find more guidance, resources and information about COVID-19 and how to manage the risks that come with it. Alternatively, please contact your Willis Towers Watson representative for further information and guidance.


Each applicable policy of insurance must be reviewed to determine the extent, if any, of coverage for COVID-19. Coverage may vary depending on the jurisdiction and circumstances. For global client programs it is critical to consider all local operations and how policies may or may not include COVID-19 coverage.

The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal and/or other professional advisors. Some of the information in this publication may be compiled by third party sources we consider to be reliable, however we do not guarantee and are not responsible for the accuracy of such information. We assume no duty in contract, tort, or otherwise in connection with this publication and expressly disclaim, to the fullest extent permitted by law, any liability in connection with this publication. Willis Towers Watson offers insurance-related services through its appropriately licensed entities in each jurisdiction in which it operates.

COVID-19 is a rapidly evolving situation and changes are occurring frequently. The information given in this publication is believed to be accurate at the date of publication shown at the top of this document. This information may have subsequently changed or have been superseded, and should not be relied upon to be accurate or suitable after this date.




Kelvyn Sampson
GB Industry Practice Leader – Retail and Leisure & Hospitality

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