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Ensuring duty of care for globally mobile employees

Health and Benefits

January 22, 2020

Insights from the 2019 Business Services Practice Conference.

Willis Towers Watson’s own Benefit Trends Survey has shown an ever-increasing number of employers are focusing on wellbeing as part of an overall benefits strategy1, and with internationally mobile employees particularly at risk when on assignment, organisations have a duty of care to ensure their employees are supported. A lack of appropriate support can lead to assignment failure at high cost 2

The traditional provision of international healthcare has developed beyond the standard model of reactive care and is now combined with a focus on driving engagement in wellbeing through health screening, employee assistance programmes, and health promotion. Exciting developments in home DNA testing as well as telemedicine mean the provision of the best healthcare for your international workforce is a benefit that can attract and retain the best talent in an organisation. 

The International Health and Risk team at Willis Towers Watson provide healthcare and risk consultancy, placement and account management services to organisations with a globally mobile workforce.  We help organisations ensure duty of care to their employees with a highly experienced team of nine colleagues located in WTW’s international health and benefits Centre of Excellence (CoE) in London. We serve all industry sectors, supporting over 1,000 programmes worldwide through: 

Specialised Expertise: Working with experienced providers who offer products and capabilities to meet client needs. Medical Networks, access to care, evacuation capabilities are well established and robust. The ability to analyse and forecast claims data ensures providers funding for these services is competitive.  We can align organisations needs to a provider with a history of being able to deliver the services required.

Good governance: In a complex global healthcare environment, compliance is key to an effective international health and benefits plan. With our expert consultants, clients are assured governance of their plans is consistently reviewed to ensure currency.

Duty of Care: As an organisations most valuable asset, ensuring the health and wellbeing of its globally mobile people is essential. It is important for employers to offer coverage that is fit for purpose, compliant and competitive. We help clients select providers who are best suited to support a company’s specific expatriate population.

1 76% of respondents to Willis Towers Watson Benefits Trends Survey 2019 want to focus on wellbeing benefits

2  42 per cent of expat assignments terminating due to the employees own ill health and 28 per cent because staff found it difficult to adapt to life in the culture and country they were working in.


Business Development Manager

International Health and Risk Solutions

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