Skip to main content
Industry Industry

Retail

Retailers have always had to evolve to survive. The sector faces major structural change over the next ten years, including disruptive technology, online migration and new consumer demands for experience-led retailing. Future survival and success may depend on retailers embracing these changes and managing the strategic and operational risks they create throughout the value chain.

Using our retail industry knowledge and insight, we will help you manage and mitigate risk and control cost within your business.

Your Willis Towers Watson client relationship director and Willis Towers Watson risk partner look at your operational structure, your people and the values and ethics that make your company what it is today and what it endeavours to be in the future. We then review risks that could impact your business as well as areas for improvements in business resilience and recovery, risk retention and transfer, servicing efficiencies and cost reductions.

We use informed analysis to help make the complex nature of the risks you face simpler. Through our connected risk management offering, we then provide a holistic solution aligned directly to your key business drivers including: branding, marketing and communications, staff behaviours, product range, supply chain and the site (physical or online).

Our unique approach includes the regular review and evaluation of risks around the following categories:

  • Assets, logistics and income
  • Financial, digital and contract
  • People and culture
  • Analytics
  • Service

What experience does Willis Towers Watson have in the retail sector?

The Willis Towers Watson GB Retail practice has worked with customer-facing businesses for over 30 years and as a result we have a deep insight into the opportunities and challenges retailers face. Our team of retail-specialists are based throughout the UK and work with retailers operating within all industry sub-sectors, including large international retailers. As part of a global broking organisation, the retail team is your connection to the wealth of expertise Willis Towers Watson has to offer.

Our industry focus combined with our risk management, claims and insurance placement expertise means we are well placed to assist with both traditional and emerging business exposures.

How can Willis Towers Watson help retail businesses?

With a dedicated Retail practice, Willis Towers Watson has the expertise and insight to help you manage and mitigate risk and control cost within your business. We are passionate about your sector and have a deep understanding of your challenges.

Through this dedicated industry practice, we take a risk insight approach: understanding your current and future operations, strategy and culture and applying our understanding of sector trends and risks that could potentially stop you from meeting your objectives. This allows us to work with you to deliver improvements in business resilience and recovery, programme efficiencies and cost reductions.

We also provide:

  • Peer benchmarking analysis on claims, limits and deductibles to allow comparison with others operating in the industry.
  • Specialist risk management advice including claims defensibility audits and business interruption reviews.
  • Tailored policy wordings giving you peace of mind in the event of a claim.
  • Industry specific seminars, training and networking events.

Please do not hesitate to contact us to discuss your retail risk management and insurance strategy further and find out how we can help you implement the right approach for your business.

Contact Us